How do I make my booking online?
Frequently Asked Questions
To help answer any questions you may have quickly, we have included a section below with the most frequently asked questions. If you can't find the answer to your question, please don't hesitate to contact us. A member of our team will be happy to help you.
GENERAL QUESTIONS
Can I rent an automatic car?
Are there any additional costs or supplements to the contract rate?
Can I be charged for fuel?
What is the validity of foreign/non-EU cards?
Where can I see the vehicle pick-up location?
Where do I pick up my vehicle at the airport?
How can I extend my booking?
For how long can I rent a vehicle?
Can I reserve a vehicle for today?
How are the rental days counted?
If I book a car online, when do I pay?
Can I choose a vehicle model?
What documents do I need to rent a car?
How old do I have to be to rent a vehicle?
Where do I pick up the vehicle at the airport?
Is it possible to pick up the car at the hotel and is there an extra charge for this service?
Can I return the vehicle to another office other than the collection office, and how much does it cost?
If I don't have a flight number, what can I do?
Do I have to leave a deposit on collection of the vehicle?
What insurance do I have in case of an accident?
Can I make a reservation without being registered?
MY HIRE CAR
Who can drive the car?
Can I take the vehicle abroad?
Fuel policy
Can I remove the franchise?
MY BOOKING
What do I have to do to extend my booking or return the vehicle later than the agreed time?
I have made a reservation and I have not received any confirmation by email.
How do I modify my booking details?
How can I extend my booking?
Is it possible to modify or cancel my prepaid booking after it has been confirmed?
Can I add an additional driver to my booking?
How can I request my invoice? When will I receive my invoice?
How do I know if my booking is confirmed?
Has my booking request been confirmed "Pending Confirmation"?
HIRING OF EXTRAS
Limitations of the insurance (whether it is all-risk or what conduct/negligence is not covered)
Is it possible to include a roof rack in the reserved car?
Do I need to reserve a baby/child seat at the time of booking?
What kind of insurance can I buy to rent a car?
CREDIT CARDS
Why should I carry a credit card?
I don't have a credit card, can I rent a car?
Can I be asked for more than one credit card to rent a premium car?
DATA PROTECTION POLICY
Data protection
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